Sedam Staging: your questions

Photos, checks, downloads and plans — in plain words.

What does Sedam Staging do?
It helps you design a home, business or property listing from a photo. Add furniture, change decor, try paint colours or explore a renovation idea. Choose what to change, pick a look, then sign in to make an image. You can compare the result with the original before you save it.
What do I get for free?
Free includes 3 images total, with no card. They do not reset each month. One photo in one look uses one image. Free lets you use one photo at a time. Free previews keep Sedam branding and the Virtually staged label. High-resolution images need a paid plan or one-property purchase.
When do I need an account?
You can choose a photo and look first. We ask you to sign in before uploading the photo for staging. With email signup, confirm your email before making an image. Google and Apple sign-in are also available.
Which photos can I use?
Choose a JPEG, PNG or WebP under 40 MB. If your iPhone photo is HEIC, save it as JPEG first. Use a clear photo of the room. We check whether the photo fits the chosen tool before processing.
What does Room Check mean?
Our AI compares your image with the original to check walls, windows and doors. It can miss details, so check both images. Personal designs may include review notes. Listing images have stricter checks and disclosure labels. Renovation concepts are not for listings.
What stays on a downloaded image?
Images for listings keep the Virtually staged label on every plan. Paid downloads remove Sedam branding where the plan allows. Personal subscriptions, Pro subscriptions and Ultra subscriptions can choose a private project without a listing label. Those projects cannot use buyer sharing or property photo files.
Can I download photos for a listing?
Yes. Pro subscriptions, Ultra subscriptions and the $19 one-property purchase include high-resolution listing images, originals and a disclosure note. Keep the staging label and check your local listing rules. New buyer links are not included at launch; existing links remain available.
Does buyer activity tell me who opened a link?
No. It shows actions recorded on the links you share. A link can be forwarded, and one person can use more than one browser. A label you add to a link does not prove who viewed it.
Which plan should I use?
Personal subscriptions are for trying room ideas. Monthly is $14.99 and yearly is $108 paid upfront ($9 per month); both include 25 images per month. Yearly saves 40% compared with paying monthly. Unused images do not carry over. Pro subscriptions include 100 images per month. Ultra subscriptions include 300 images per month. Pro subscriptions and Ultra subscriptions allow up to 20 photos per listing. See plans and payment options before you buy.
Does my plan include video?
No. The current offer includes still photos. Videos may be added later. Your images are not a measured 3D model.
What if a photo fails?
A failed staging image does not use your image allowance. A job still in progress counts while it runs. In My designs, check which images are ready and which failed. You can keep the original or choose another photo.
What if my connection drops?
Return to My designs before starting again. The job may have been accepted even if you did not get the reply. A saved photo draft stays on the same device for 45 minutes. It is not copied to another device.
How do I manage or cancel a plan?
Tap Billing at the top of the studio. Web purchases use Manage billing. Purchases made in the iPhone app use Apple subscription settings. Cancelling stops the next renewal; access continues through the paid period. Your completed work stays available.
Is Sarah still the main product?
Sarah, the older phone service, is paused. Sedam now focuses on virtual staging. It is not available for new sign-ups. For an existing account, contact support.

Need help? Email us or read the help guide.